eGoods Please take the time to fully read product description and view detailed images to be sure that this is what you need. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we do honor requests for a refund within a period of 30 days after the order is placed on the following reasons:
non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us in a timely fashion due to server issues on our end;
download issues: it may happen that you have troubles downloading the product;
irreparable defects or grave difficulties with the product editing: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team's approval;
product not-as-described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned. To prevent this situation every customer is suggested to check system requirements and the user should have some knowledge using the software required to use the templates offered before making the purchase. It helps to research the product's structure and evaluate one's skills using Microsoft Word or high-end page-layout software such as InDesign and Illustrator.
Tangible Items myMedKit software on CD-ROM carries a 1-year guarantee of satisfaction to qualified plastic surgery medical practice, medical cosmetic centers and others in the medical field; If after one year you find that our software has not helped you enhance your business return it to us and you'll receive a full refund less shipping charges. Please follow “Refund Request” instructions below for full refund.
Contact us Our Support Team is ready to provide you with timely and efficient professional assistance. Be sure that we will find the best convenient solution for your query. We will gladly review your problems per your contacting us.
Refund Request Request for a refund are by sending e-mail to Support
within the period of 30 days or 1 year (for myMedKit) after your order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund. Please, make sure your request does not contradict our Terms and Conditions. Please make sure that you have carefully read 'online help' section, Software User's Guide and viewed video tutorials; new learning curves are always necessary with any new software.
The refund is issued to you after we receive a Waiver of Copyright signed by you. A copy of the document is sent to you once after review your refund request. Please, acknowledge that by mutual consent. Exchange can be done to avoid a refund.
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